Open tickets from your account; replies appear there and by e-mail.
Open a ticket
- Go to Account → Support and choose New ticket.
- Choose the department, subject and related order/service.
- Describe the issue and attach a screenshot of any error.
Scope
- Documented product behaviour and installation help
- Bug fixes
Your own code changes, third-party plugins, server configuration and content entry are out of scope; request a quote via the custom project page.
Tips
- Write what you did and where it failed.
- Mention domain and product name.
- Share access securely and use temporary passwords.
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